ITSM Platform
Overview
A comprehensive ITSM platform for government institutions serving 10,000+ users. Covers incident, change, and configuration management, and includes a self-service portal and a mobile interface for operators.
What was done
01
Incident Management
Built a module with automated routing, SLA monitoring, and notifications via Telegram and email.
02
Self-Service Portal
Delivered a responsive portal with a knowledge base, request forms, and LDAP authentication for 10,000+ civil servants.
03
Mobile Interface
Developed an app for technicians with push notifications, offline mode, and QR code scanning.